Shipping and Return Policy
1. Shipping Partners
We work with reputable courier partners, including DHL, Delhivery, and Indiapost, to ensure prompt and reliable delivery of your orders.
2. Processing Time
Orders are typically processed and dispatched within 48 working hours (excluding weekends and public holidays) from the date of purchase. Please note that orders placed after our daily cutoff time may be processed on the next business day.
3. Delivery Time
Delivery times may vary depending on your location and the courier service chosen at checkout. Once your order has been dispatched, you will receive a tracking number via email to track the status of your shipment. Estimated delivery times are provided by the courier partners and are subject to change due to unforeseen circumstances such as weather conditions or transportation delays.
4. Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as your location. The shipping cost will be displayed at checkout before you confirm your purchase.
5. Shipping Restrictions
We currently offer shipping services within India only. We do not ship to international destinations at this time. Additionally, please note that certain products may be subject to shipping restrictions due to their size, weight, or contents.
6. Return Policy
All items are non-refundable unless they arrive in a broken or damaged condition or are Dead on Arrival (DOA). If you receive a broken or damaged item, please contact our customer support team within 48 hours of receiving your order. We may request photographic evidence of the damage to process your return request.
Broken or Damaged Items: If your item arrives broken or damaged, we will provide you with a replacement or a refund, at our discretion, upon verification of the damage.
Dead on Arrival (DOA): If your item is Dead on Arrival (DOA), meaning it does not function properly upon arrival, please contact our customer support team within 48 hours of receiving your order. We will provide you with a replacement or a refund, at our discretion, upon verification of the issue.
7. Return Process
To initiate a return for a broken, damaged, or DOA item, please contact our customer support team at [email protected]. Please provide your order number, a description of the issue, and any relevant photographic evidence. Our customer support team will guide you through the return process and provide further instructions.
8. Return Shipping
If a return is authorized for a broken, damaged, or DOA item, we will provide you with a prepaid return shipping label. Please securely package the item and affix the return label to the package before dropping it off at the designated courier location.
9. Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please contact us at [email protected].